FAQ

Frequently Asked Questions:

Here you will find answers to commonly asked questions relating to our range of products on offer as well as answers to general store questions. If you do not happen to find the answer you are looking for please contact us at:

support@theplumbingstore.co.za

General FAQ:

How do I pay for my order?

There are are a few payment methods you can use on our site:

  1. Instant EFT.
  2. We accept all Visa and Master Credit/Cheque cards.
  3. Masterpass
  4. Bitcoin
  5. If you are unable to pay with any of the above methods please call us on 011 467 5913 or email us at support@theplumbingstore.co.za and we will arrange an alternative payment method for you!

All payment options are secured through Payfast which is one of South Africa's most secure payment gateways. At checkout you will be directed to Payfast's website where you can select your preferred payment method.

How much does delivery cost?

Delivery costs are calculated at checkout and is dependent on where you are in South Africa. If your order is above R1254.00 Incl VAT then delivery is free!

How long does it take to get my order?

Orders are typically delivered in 5 - 10 working days. If 10 working days have passed and your items still have not reached you please send us a mail to support@theplumbingstore.co.za and we will see what has happened to your package. Do not worry as we will make sure that you do get your items. Please remember that if you are in a very rural area it can take a bit longer for your items to reach you.

My tracking code is not working?

It can take up to 24 hours for a courier to book a parcel into their hub, so if you find that there is not information available when you try track your parcel please wait a little while and try again. For any questions regarding your shipment, please contact the courier directly.

Lorenzetti FAQ: (Also see Lorenzetti Downloads page)

How long does it take a Lorenzetti fitting to heat up the water?

Within seconds your water will be hot. Your typical time frame is 10 seconds to 1 minute before the water comes out of the unit hot. This depends on the temperature of the cold water flowing into the fitting and the water flow through the unit. The slower the flow the faster this heating will occur. 

How hot does the water get?

Temperatures range from 30­°C - 45°C dependent again on temperature of the cold water flowing into the fitting and the amount of water flowing through the unit.

Does a Lorenzetti fitting use electricity when not in use?

The units only use power to heat up the water when they are dialed onto a heat setting, and have water flowing through them, meaning that they only use power as and when you need it. 

How long can I shower for before the water gets cold? 

As long as there is electricity powering the unit, and water flowing through it, you can shower for as long as you like without running out of hot water, unlike a standard electric geyser.

Are the units safe to use, and what sort of guarantee do they come with?

Yes, all Lorenzetti products are in the process of being SABS approved with the exception of the Blinducha, Versatil Heater and Bello Banho Ultra which are already certified. Additionally all products are IP24 rated, which means that the water compartment and the electrical compartment are sealed off from each other. The Lorenzetti factories are TUV Rheinland ISO 9001 2008 certified, meaning that the electric fittings are certified safe to use in a bathroom and kitchen environment. All fittings need to be installed by a qualified electrician and plumber in order not to void the 1 year warranty that all the products come with. The elements do not have a warranty as we cannot know the quality of water that they are exposed to.
The exclusive Lorenzetti grounding system provides safety to its user and to the electrical system. Through this system, the earth leakage current is turned away (diverted) to the ground, avoiding risks of electrical shocks.

Can I use a Lorenzetti fitting with solar powered systems?

No, the units draw too much power initially and your average solar powered home would not have enough power for the fittings to heat the water up instantaneously, or at all.

Can I install a Lorenzetti fitting myself?

Only a qualified plumber & electrician can install a Lorenzetti product in order not to void the 1 year guarantee. We have a list of approved installers on our Lorenzetti downloads page.